We are committed to safeguarding customer information
Collection & Use
Specifically, we collect the following types of Personal Information:
Voluntary Information: We also collect other types of Personal Information that you provide to us voluntarily, such as information that you provide directly to us in order to enable us to provide you with the Services. We may also receive requested information if you contact us via e-mail regarding support for the Website.
Bookings Made Online: When you make an online booking with us through the Services, your information is transmitted securely into our property management software. The property management software stores this information on our behalf for purposes of facilitating your reservation with us.
Indexing/Third Parties: We may obtain information about you from third parties or through our indexing and analytics tools.
Communications: When you communicate with us by sending us an email, we will collect and store any information that is contained in your communications with us.
Location Information: If you have enabled location services on your phone, we collect your location information to make a map available to the recipients of your messages showing your location. If you do not want this information collected by us, you can disable location services on your phone.
Email Subscribe Forms: To help keep you informed about our latest news, area information, specials and promotions, we may offer the opportunity to subscribe to our email list via various subscription forms throughout the Services. By subscribing you are requesting follow-up information from us and you agree that we will use your provided contact information for marketing purposes. You may unsubscribe to these emails at any time by following the unsubscribe link in the footer of all such communications.
Other: We may also collect Personal Information at other points through our Services that state that Personal Information is being collected.
What info is collected
When booking your stay, registering, subscribing, responding to a survey, or filling out a form on our site you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Contact information submitted in the webforms is used solely to provide the information requested or to respond to an expression of interest in our services.
Children under 13
Tahoe Alpenglow Properties does not knowingly collect or solicit personal information from children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13 please contact us.
We use an outside credit card processing company to collect payment for your booking. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond your booking with us.
Website may use “cookies” in order to enhance your experience, gather general visitor information, track webpage visits, or to keep track of online purchasing transactions. Sensitive personal information is not stored within cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site.
We will use our best efforts to ensure that no unauthorized parties have access to any of your information. We implement a variety of security measures to maintain the safety of your personal information. After a transaction, your private information (credit card) is not stored within our system or on our servers. We currently maintain physical, electronic and procedural safeguards that comply with regulations to guard your nonpublic personal information.